We provide quality customer service for all their clients. We provide round the clock service 365 days of the year, which ensures a smooth and flawless run of your business. Our team consists of experienced operators and dispatchers who provide quality training for the best customer satisfaction. Our management team has a proven track record which shows in our testimonials.
"Inbound and outbound campaigns can be established, and calls are efficiently routed to the appropriate agent through an Interactive Voice Response (IVR) system. The IVR system directs incoming calls to the right agent based on predefined criteria such as customer preferences, account information, or specific campaign requirements."
"In an outbound campaign, the agent will be connected to calls either automatically or manually from a list of "potential" contacts stored in a database. For inbound campaigns, when a call comes in, it will be matched with the caller's phone number (CLI) and the corresponding customer record from the Customer Relationship Management (CRM) system."
"In call centers, calls are frequently recorded for quality assurance (QA) purposes, legal compliance, and other reasons. The recording of calls can be done in two ways: either forcefully, where calls are automatically recorded without any option for the agent to start or stop the recording, or by giving the agent the choice to initiate and terminate the call recording as needed."
"To fully leverage the benefits of IP Telephony, your agents have the flexibility to log in to the system from anywhere, as long as they have access to the internet. This allows them to work remotely and still be connected to the system, ensuring seamless communication regardless of their location."
"For manager there are many options. Manager can barge in or whisper a conversation without disturbing customer. This is useful for training new agent too."
"Xpert Call center suite can play pre-recorded messages to your customer or any group of people. This is useful for marketing campaigns or announcing something."