SLA Support
VoIP Technical Support
VoIP troubleshooting can be a daunting task when faced with all the options to consider. This can include LAN network problems, telephone systems and connections, ATA settings, dial plans, and Internet problems. Add wireless routers and bridges, NAT translation issues, firewalls, T1, DSL and cable modems, and ISP connections to this matrix and it's easy to see that there's a lot to look at. Because of this, it's important to first try to identify the problem, and then take logical steps to narrow down the possibilities that are causing the problem.
Narrowing down the factors until the problem no longer occurs may be the best way to start troubleshooting. For example, if you are experiencing a noise or hum problem on the phone, the first step would be to reduce the connections and the number of phones attached to the ATA. If, after connecting a phone directly to the ATA, all the splitters and other devices in between are terminated and the problem persists, then go one step further. Replace the phone you are using.
Is the problem still occurring or has the problem been fixed?This way you can get to the bottom of the problem.
Networking and LAN , WAN & MAN issues
Networking and LAN (local area network) issues are best described as problems in one of the following areas:
- Connectivity between one or more PC's and the Internet. Unable to make two way calls successfully from or to the phone connected directly to the IAD, even though there is dial tone. Check out how to configure Port Forwarding on your router.
- The router has an unusual light display.
Sporadic loss or slowing of Internet connectivity, including calls going to dead silence or one-way audio.
Although these issues can occur at any given time, they are most likely to develop after a device has been added to an already existing network. If you are just installing your VoIP service for the first time, then topics under the VoIP Installation Issues would be best to search first.
Call Center Technical Support
As a Call Center Technical Support Representative, you will play a crucial role in ensuring our clients receive exceptional technical assistance and support for their business technology needs. Your primary responsibility will be to address and resolve customer inquiries, troubleshoot technical issues, and provide timely and accurate solutions.
Responsibilities:
- Provide exceptional customer service and technical support via telephone, email, and chat channels
- Guide customers through troubleshooting steps to identify and resolve technical issues.
- Diagnose and resolve customer issues related to hardware, software, network connectivity, and other technical problems.
- Collaborate with cross-functional teams, including sales and product development, to address customer needs and provide feedback for product improvement.
- Meet individual and team performance goals, including average handle time, customer satisfaction, and first-call resolution metrics.
Networks Technical Support
At Xpert Business Solutions, we offer Networks Technical Support services to assist businesses with their network infrastructure needs. Our dedicated team of Networks Technical Support specialists is highly skilled and customer-focused, ensuring that our clients receive exceptional assistance and support. Our Networks Technical Support team is responsible for addressing and resolving customer inquiries related to network issues. Whether it's a problem with routers, switches, firewalls, wireless access points, or network connectivity, our specialists have the expertise to diagnose and resolve these issues efficiently.
ERP Technical Support
Our ERP Technical Support team is responsible for addressing and resolving customer inquiries and issues related to their ERP systems. Whether it's configuration questions, functionality concerns, or troubleshooting problems, our specialists have the expertise to provide effective solutions.
POS Technical Support
Our POS Technical Support team is dedicated to helping customers with their point of sale systems. They are well-versed in the intricacies of various POS software and hardware configurations. Whether it's hardware setup, software installation, or troubleshooting connectivity issues, our POS specialists are there to assist.
Web Design Technical Support
Our Web Design Technical Support team is responsible for addressing and resolving customer inquiries and issues related to website design and development. Whether it's troubleshooting website functionality, resolving coding errors, or assisting with content management systems (CMS), our specialists have the expertise to provide effective solutions. When customers reach out for support, our Web Design Technical Support specialists assist them through various channels such as telephone, email, and chat. They guide customers through step-by-step processes to diagnose and resolve web design-related issues. They have a deep understanding of HTML, CSS, JavaScript, and other web technologies, allowing them to address a wide range of design and coding challenges.
Web Hosting Technical Support
Our Web Hosting Technical Support team is dedicated to helping customers with their web hosting needs. They are well-versed in different hosting platforms, server configurations, and web hosting control panels. Whether it's assisting with domain name setup, managing email accounts, or troubleshooting server-related issues, our hosting specialists are there to provide reliable support. Our Web Hosting Technical Support specialists provide prompt assistance to customers through telephone, email, and chat. They guide customers through the necessary steps to identify and resolve hosting-related problems efficiently. They have expertise in managing Linux and Windows servers, configuring DNS settings, and ensuring optimal website performance and uptime.
A Final Note on SLAs
To recap, the provider degree settlement is a binding report among your corporation and a provider company that guarantees your dating could be useful and pass as planned. However, it’s crucial to realize how you — and the provider company — are going to display precise metrics.
That is to say, how will your degree whether or not the provider is preserving a high-quality degree? If possible, analyze those techniques explicitly. Some benchmarks could be without difficulty measurable (e.g., aid reaction time), however others can be self-reported, like in case your device is experiencing downtime.
Know what to expect regarding:
- Call Quality
- Service Uptime
- Technical Support
- Hardware
- Legal Requirements
Click For XPOS Demo
This demo has been created to give you an overview of what XPOS web-based pos software offers, and a look at our dashboard which has multiple features that can help restaurant, retail, and home businesses grow their sales by simplifying operations and creating better solutions for themselves.